In Floriday, you can place an order request via Explore in the Explorer on all trade items the supplier has in their catalog. You are requesting the supplier to accept your order for (a) specific trade item(s) for a specific price at a specific time. The supplier can approve, decline or counteroffer the order request. When the supplier accepts the order request it immediately becomes a committed purchase order.
In this page, the following is explained:
Place an order request
In Explore in the Floriday Explorer, you can place an order request to one (or more) supplier. The supplier can then accept, reject or counteroffer it. If accepted, the order request immediately becomes a purchase order. If declined, a supplier can reject the order request entirely or make a counter-offer.
When you look at the Explore list view in Explorer, you'll see the order request icon on the right side.
When you click on this order request icon, this item will be added to an order request.
If you select multiple items, all selected items can be added to an order request by adding them in the orange bar at the bottom of the screen.
After selecting all trade items for the order request, click on Create order request at the bottom.
You will then end up in the screen below. Here you have the possibility to enter information like the desired quantity and the price and optional choices like transport or stickers and a reference if necessary. Also you can choose your desired packing configurations. After filling in all the fields, click on Send order request at the bottom.
The request has now been sent to the supplier. When a supplier accepts the order request, it immediately becomes a purchase order. You will then also find this order in your overview of Purchase Orders.
If a supplier declines this order request, it does not become an order. A supplier can choose to make a counter-offer with alternative products, quantity or price.
Overview of order requests
You can see an overview of the order requests you have placed under Network > Supply requests under the heading Order requests.
Per line you can see the status of the order request. As long as the supplier has not responded, the status is Pending.
If the supplier accepts your order request, you will see the status Accepted and you will see the order in your purchase order overview.
If the supplier does declines your order request he/she will provide a reason for the refusal. You will see this as a text message with the status Declined.
Counter-offer of the supplier
If the supplier makes a counter-offer, you will see this in the Order requests overview as an Offer that you can select.
You will then end up in the suppliers shop, where you can immediately purchase the suppliers counter-offer. This is an alternative offer created by the supplier, so as a buyer you are not obliged to accept the counter-offer.
The difference between a supply request and an order request
There is a difference between an order request and a supply request.
Order Requests are convenient when you order regularly from a particular supplier and the expectation is that the supply is available.
If you have not ordered from a particular supplier yet, it is better to submit a supply request and wait for a response. The advantage is that you as a buyer can place a supply request with multiple suppliers at the same time and place orders on it when the response arrives. If an order request is approved, this immediately results in a purchase order.
Please note!
A supplier can indicate via a trade setting whether or not he/she can or wants to work with order requests.