Corrections and cancellations Direct purchases

When a direct order is placed, it appears in your Purchase overview in Floriday (Purchasing > Purchase orders).

However, it may occasionally happen that an order is incorrect and needs to be corrected. This can be done in Floriday via a correction request or a cancellation request.

As a buyer, you can submit a correction, but also the grower can submit a correction or cancellation for a placed direct order. As a buyer, you must then review this correction (via Sales > Sales Orders > Corrections tab) and you can approve (or reject) it.

On this page we explain how to submit a correction request.

You can submit a correction or cancellation request via Floriday. The grower then has until 5:00 PM after 2 working days (i.e., on the working day following the next working day) to respond to this request. After this time, the correction or cancellation is automatically approved and processed (unless the amount exceeds €30,000, in which case manual approval is always required).

As a buyer, you can also make a correction to an auction transaction, for example, due to a quality issue. You can choose to file a complaint, which is handled by RFH, or opt for a correction request, which is sent to the grower.

As a buyer, you can configure the automatic approval of (certain) corrections.

You can find this trade setting under Network > Network > Trade Settings tab.

There are two options for automatic approval:

The first case concerns orders manually entered into Floriday by the grower. The second case concerns orders placed on supply by you as a buyer.

If you only want to approve automatically for specific growers, turn off the general slider, but configure the supplier specific settings via the button. Specify for which organizations approval should apply.

How can you submit a correction or cancellation via Floriday? Go to Purchasing > Purchase orders in the Floriday menu on the left. Find the purchase order you want to correct or cancel here. Click on the 3 dots on the right side of the screen next to the correct purchase order. Under the 3 dots, select the option: Request correction or cancellation, or the option Request correction or reclamation for a clock transaction.

A screen now appears where you can indicate whether you want to correct or cancel. The Correction request option is automatically filled in.

A screen will now appear where you can indicate what you want to correct. You can correct the following data:

Optionally, you can set an expiration time. The default expiration time is 17:00 in 2 working days. You can also choose 1, 2, or 3 hours. This is the time the grower has to agree to the change. After agreement or after the expiration time, the correction request is automatically approved and processed.

State the reason for the correction. Indicate whether the correction concerns Quality, Delivery, or something else. An explanation is mandatory. Optionally, a photo can also be added.

Once the details have been entered, you can click the Submit button at the top to send this request to the grower.

The correction request has now been submitted to the grower. The grower can now approve or reject the request in Floriday. You therefore need to wait a moment for the grower's response.

You can turn on notifications for corrections in Settings > Notifications (found via the three dots in the top right corner next to your name).

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As soon as you have submitted the correction, it will appear in the corrections overview. You can find this overview under Purchasing > Purchase orders > Corrections.

Here you will find the current corrections and the corresponding status (approved or rejected). If the buyer has not yet responded, you will see when the request expires.

You can use the fields at the top to look up a specific correction, search by buyer, or choose corrections initiated by yourself or by a buyer.

Clicking on a correction line opens the correction details. These contain further information about the order, the reason, comments, and optionally photos if added.
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As soon as the correction has been accepted and processed, you will see this reflected in the purchase order overview. On the right-hand side, you will see the green icon with the pen; this means that the correction has been processed.

Submitting a cancellation request works the same way as a correction request. You submit this request to the grower, and after approval, the amount will be credited.

Under Purchasing > Purchase orders, locate the purchase order you wish to cancel. Click on the 3 dots on the right side of the screen next to the correct purchase order. Under the 3 dots, select the option: Correct or cancel order.

Then select Cancellation request.

In this screen, you provide the reason for the cancellation, just as you would for a correction. You indicate whether the cancellation concerns Quality, Delivery, or something else. An explanation is mandatory here. Optionally, a photo can also be added. Then click the Submit button.

When a grower has submitted a correction or cancellation request, you will see this reflected in the tasks on your Dashboard:

You can then handle requests for corrections or cancellations via the screen Purchasing > Purchase Orders > Corrections tab.

If you wish to reject a request, it is helpful to provide a reason so that the grower also knows why you have rejected the correction or cancellation:

When ordering, check whether transport or delivery costs are calculated separately. You can see this in the shopping cart when purchasing via the Shop or in Explorer via the truck icon.

In the Purchase order Overview, you can also see in the details whether additional transport or delivery costs were applied.

If dynamic transport costs were charged incorrectly, something is likely not set correctly in the grower's delivery terms, or the order was placed based on a special offer that included or excluded transport or service costs.

Do you want to make a correction to the transaction costs? If so, please indicate this in the correction section for Delivery price per piece (transport costs).

If an order has not yet been processed as a delivery, you can still correct the delivery location and/or the delivery date. After approval by the grower, this delivery location and/or date will be included in the order processing and on the delivery note.

Has an order already been fulfilled (processed)? You can still make a correction to the delivery location afterwards, but this only applies to the financial settlement (for example, delivery abroad or in combination with another Incoterm).

Sometimes somewhat more complex corrections are required, such as a correction for a part of the order.

For example, if you want to make a price adjustment on a part of the total packages, this cannot be done via a "regular" correction. But no problem; you can then cancel the part of the order that needs to be settled at a different price via the correction request in the purchase order overview by adjusting the number of packages downwards.

Then create an order for the part of the packages for which a price adjustment has been agreed. In this way, you can correct a part of an order.

If you do not know how to handle a specific correction or cancellation, please contact Floriday support: 0031 -174-352070

When you want to submit a correction request for an order whose transaction goes through VRM or Plantion, it depends on whether the order has already been completed or not.
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If you want to submit a correction or cancellation on an order before it has been settled, you can. But at the moment the order is already settled, we cannot pass on a change or cancellation. At the moment, the technical link is not yet ready to support this.
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If you want to make a correction or cancellation to a settled order that will be settled via VRM, please contact VRM. It is not possible to make this correction via Floriday.
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If you wish to make a correction request for a settled order whose transaction is through Plantion, you can contact Plantion. It is not possible to make this correction via Floriday.

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