Clear agreements regarding the timing of providing sticker information are essential. Sometimes, digital sticker files are provided only after an order has been processed and the delivery prepared; this causes unnecessary delays in the grower’s processing and planning workflows.
As a buyer, you must now indicate whether you require stickers as an additional service before the order status at the grower’s end becomes final (within 5 minutes).
In this article, we explain:
Adding stickers as an additional service
The standard rule for adding the sticker as an additional service has recently been updated. As the buyer, you must add the additonal service sticker within the 5-minute cancellation window. The grower will then receive a confirmed order in which they can immediately see whether the sticker service has been added.
Furthermore, once the additonal service sticker has been added, the PDF of the sticker (or other relevant sticker information) must be uploaded to the order itself no later than the final order deadline (as specified in the delivery terms).
Please note!
Soon, growers will have the option, via a Trade setting, to indicate whether they would also like to receive the sticker information itself as a PDF, delivered within 5 minutes.
Selecting stickers as an additional service
If you want the trade delivered stickered, you will have to select the sticker as an additional service. The grower can provide one or more sticker types as an additional service.
How do you add the additional service sticker to your order?
Are you ordering via the Explorer?
Then add the additional service sticker via the purchase order screen within 5 minutes via the three dots at the back: Add sticker
Next, you can select the additional service and add the PDF immediately:
Click Save once everything has been provided.
Please note!
When adding the sticker via the three dots in the purchase order overview, you must attach the stickers as a PDF immediately.
Are you ordering via the grower’s shop?
Then, in the shopping cart, click on the three dots next to the item and select Additional services.
After that, you can add the Additional service and place the order, or attach the PDF directly.
What happens if the sticker service is not requested on time
Did you fail to request the Additional service stickers on time? No worries, you can still request this additional service by submitting a correction request to the grower. You can do this via the purchase order overview; simply select 'Request correction or cancellation.'
Then, proceed to request the additional service and upload the PDF:
The grower is then notified of this correction request and can either approve or reject it (depending on whether they are still able to add the stickers).
Sticker information via API integration
When using the API integration, the additional service stickers must also be requested for an order within the 5-minute cancellation window. If this is not done in time, the sticker can only be requested via a correction request.
Starting with API version 2026V2, the system validates the additional service stickers. Once the standard 5-minute cancellation window has passed, the order is confirmed (committed). The additional service stickers must be included within this timeframe. You will subsequently have the option to provide the PDF containing the sticker information.
If the buyer forgets to add the additional service sticker, it can still be requested via a correction request (SalesOrderCorrectionRequestForAdditionalService). This request will then appear in the grower's interface, under Sales orders > Corrections, for approval or rejection.
Please note!
As of January 4, 2027, a 5-minute validation period will apply to all API versions (including earlier versions of the API). Within this 5-minute window, the Additional service 'Stickers' must be added.