Submitting a correction or cancellation request

When you have placed an order, it appears in Floriday under purchase orders (Purchasing > Purchase orders).

Of course, it can sometimes happen that an order is no longer correct and needs to be corrected or cancelled. You can do this in Floriday via a correction request or a cancellation request.

After correcting a purchase order, the grower receives the correction request that needs to be approved. Conversely, the buyer receives a request when the grower submits a correction. The other party has until 5:00 PM the next working day to respond. If there is no response, the request will expire. The correction is only implemented upon agreement.
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As a buyer you can submit a correction, but a grower can also submit a correction to a placed direct order. As a buyer you find this correction under Purchasing > Purchase orders > Corrections and you can approve (or decline) this correction.

On this page we explain how to submit a correction request.

Go to the left side of the menu in Floriday to Purchasing > Purchase orders. Search for the purchase order you would like to correct. You can do this by clicking on the 3 dots on the right side of the screen for the right order. Then choose the option: Request correction or cancellation.

A new screen will appear, where you can indicate what you would like to correct or cancel. The option Correction request is automatically filled in.

You can correct the following data:

Optionally, you can set an expiry time. The expiry time defaults to the next working day at 17:00. You can also choose 1, 2 or 3 hours. This is the time the grower has to agree to the change. After agreement, the correction order is processed automatically.

Fill in the correct information and select Next step.
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In this screen, you display the reason for the correction. You indicate whether the correction concerns the product, availability or something else. An explanation is mandatory. You can also optionally add a photo. Then click on the button Request correction in the bottom left-hand corner.

The correction request has now been sent to the grower. The grower can now approve or reject the request in Floriday. So you have to wait a while for the grower's response.

You can turn on notifications for corrections at Settings > Notifications.

Once you have submitted the correction, it will appear in the corrections overview. This overview can be found under Purchasing > Purchase orders > Corrections.

Here you can see the current corrections and their status (approved or rejected). If the buyer has not yet responded, you can see when the request expires.

You can use the fields at the top to search for a particular correction, search by grower or select corrections initiated by yourself or by a grower.

Clicking on the line of a correction opens the correction details. This contains further information of the order, the reason, comment and possibly pictures when added.

As soon as the correction has been accepted and processed, you will also see this in the Purchase orders overview. On the right side, you will see a green icon with a pen, indicating that the correction has been processed.
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Submitting a cancellation request works the same as a correction request. You submit this request to the grower and upon approval, a credit will be issued.

Under Purchasing > Purchase orders, find the order you want to cancel. At the appropriate order, click the 3 dots on the right-hand side of the screen. At the 3 dots, choose the option: Correct or cancel order.
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The following screen appears:

You can optionally adjust the Expiry time here. By default, it is set to the next working day 17:00. This can be changed to 1, 2 or 3 hours. You can then proceed to the Next step.
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By checking the box for Return packages, you indicate that the packages will be returned and added to the balance of the logistic means of the grower.

Click on the button Continue.

In this screen, you specify the reason for the cancellation, just as you would for a correction. You indicate whether the cancellation is about the product, availability or something else. An explanation is mandatory. Optionally, you can also add a photo. Then click the Request Cancellation button in the bottom left-hand corner.

If the order needs to be cancelled because a new order needs to be created, it is useful to specify this as the reason (or possibly refer to another letter number).

If the correction has expired because the grower did not respond in time, you can easily resubmit it. Go to the relevant expired correction via Purchasing > Purchase order > Corrections. By clicking on the three dots at the back of the correction and select: Resubmit correction request.

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Extra option: set whether to approve corrections automatically
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Via Trade settings, you can specify whether grower corrections are automatically approved. You can set this for:

The main user can set this by going to Match & Connect > Network > Trade settings. Read all about trade settings here
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If an order hasn't yet been processed as a fulfilled order, you can still correct the delivery location and/or the delivery date.

After the grower approves it, this delivery location and/or delivery date will also be included in the Sales order overview and on the delivery note.

If an order has already been fulfilled, you can still make a correction to the delivery location afterward, but this will only apply to the financial settlement (for example, delivery abroad or in combination with a different incoterm).

Sometimes more complex adjustments are required, such as a correction on a portion of the packages.

For example, if you want to make a price correction on a portion of the packages, this won't work through a standard correction. But no problem, you can cancel the portion of the order that should be charged at a different price by adjusting the number of packages downwards via the correction request in the sales order overview.

Then create an order for the portion of the packages for which a price adjustment has been agreed. This way, you can correct a portion of an order.

If you're unsure how to handle a specific correction or cancellation, please contact Floriday support: 0031 -174-352070
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When you want to submit a correction request for an order whose transaction goes through VRM or Plantion, it depends on whether the order has already been completed or not.
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If you want to submit a correction or cancellation on an order before it has been fulfilled by the grower, you can. But at the moment the order is already fulfilled, we cannot pass on a correction or cancellation. At the moment, the technical link is not yet ready to support this.
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If you want to make a correction or cancellation to a fulfilled order that will be settled via VRM, please contact VRM. It is not possible to make this correction via Floriday.
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If you wish to make a correction request for a fulfilled order whose transaction is through Plantion, you can contact Plantion. It is not possible to make this correction via Floriday.