When you have placed an order, it appears in Floriday under purchase orders (Purchasing > Purchase orders).
Of course, it can sometimes happen that an order is no longer correct and needs to be corrected or cancelled. You can do this in Floriday via a correction request or a cancellation request.
After correcting a purchase order, the grower receives the correction request that needs to be approved. Conversely, the buyer receives a request when the grower submits a correction. The other party has until 5:00 PM the next working day to respond. If there is no response, the request will expire. The correction is only implemented upon agreement.
Please note!
Corrections and cancellations via Floriday can be submitted up to 90 days after the delivery date.
On this page we explain how to submit a correction request.
Submit a correction or cancellation request through Floriday
Go to the left side of the menu in Floriday to Purchasing > Purchase orders. Search for the purchase order you would like to correct. You can do this by clicking on the 3 dots on the right side of the screen for the right order. Then choose the option: Request correction or cancellation.
Submit a correction request through Floriday
A new screen will appear, where you can indicate what you would like to correct or cancel. The correct option is automatically filled in.
You can correct the following data:
The price
The incoterm
The packaging code
The number of packaging units
Number of pieces per packaging unit
Optionally, you can set an expiry time. The expiry time defaults to the next working day at 17:00. You can also choose 1, 2 or 3 hours. This is the time the grower has to agree to the change. After agreement, the correction order is processed automatically.
Fill in the correct information and select Next step.
In this screen, you display the reason for the correction. You indicate whether the correction concerns the product, availability or something else. An explanation is mandatory. You can also optionally add a photo. Then click on the button Request correction in the bottom left-hand corner.
The correction request has now been sent to the grower. The grower can now approve or reject the request in Floriday. So you have to wait a while for the grower's response.
You can turn on notifications for corrections at Settings > Notifications.
As soon as you have submitted the correction, it will be placed in the corrections overview. This overview can be found under Purchase > Purchase orders > Corrections.
Below you can see corrections that have been approved, a correction that has been rejected, a correction to be approved by the buyer and a correction still to be approved by the grower. In this screen you can therefore check whether you have any pending corrections.
Within the correction requests, there are several filter options. For example, within the overview you can adjust the time period of the corrections, choose which correction requests you want to see, search by a specific grower or by whom the correction request was initiated.
As soon as the correction has been accepted and processed, you will also see this in the purchase order overview. On the right-hand side you can see that the correction has been processed.
Submit a cancellation request
Submitting a cancellation request works the same as a correction request. You submit this request to the buyer and upon approval, a credit will be issued.
Under Purchasing > Purchase orders, find the order you want to cancel. At the appropriate order, click the 3 dots on the right-hand side of the screen. At the 3 dots, choose the option: Correct or cancel order.
The following screen appears:
You can optionally adjust the Expiry time here. By default, it is set to the next working day 17:00. This can be changed to 1, 2 or 3 hours. You can then proceed to the Next step.
In this screen, you specify the reason for the cancellation, just as you would for a correction. You indicate whether the cancellation is about the product, availability or something else. An explanation is mandatory. Optionally, you can also add a photo. Then click the Cancel button in the bottom left-hand corner.
If the order needs to be cancelled because a new order needs to be created, it is useful to specify this as the reason (or possibly refer to another letter number).
Resubmit an expired request
If the correction has expired because the buyer did not respond in time, you can easily resubmit it. Go to the relevant expired correction via Purchasing > Purchase order > Corrections. By clicking on the three dots at the back of the correction and select: Resubmit correction request.
Trade Items
Extra option: Set whether to approve corrections automatically
Via trade settings, you can specify whether grower corrections are automatically approved. You can set this for:
Corrections requested by growers on orders created by the grower.
Corrections requested by growers on orders on offer.
The main user can set this by going to Network > Network > Trade settings. Read all about trade settings here
Submitting a correction request via Royal FloraHolland
Royal FloraHolland has drawn up a PDF document that explains in 5 steps how the correction is processed. Find out how to arrange corrections for direct trade via Royal FloraHolland.
Click here to open the document (page 7)