With Floriday Messenger, a chat can be started with a grower about various topics from Floriday. This way, both parties immediately know what topic in Floriday it's about.

In this article, we will explain the following sections:

How does it work?

On the left-hand side of the Floriday screens, you'll find the Floriday Messenger logo. When you click on this, Floriday Messenger opens up. Floriday Messenger can also be reached via messenger.floriday.io.

If this is the first time you're opening Floriday Messenger, you'll first go through a few steps to set up Floriday Messenger properly. If you are first to do this from your business, then you will also activate Floriday Messenger directly for the business. This is when growers can send messages.

With the activation flow, you go through a number of steps that allow you to set up Floriday Messenger to suit your needs. The steps are explained below.

Step 1: in order to use Floriday Messenger, your profile needs to be public. If you haven't made your profile public yet, you can select it.

Step 2: the second step is to set up notifications. You can set e-mail and push notifications here. It is important that you give your browser permission to enable push notifications.

Step 3: in the third step, you can set a welcome message. This message will be shown to the grower when a new conversation is started.

Step 4: you also have the option to create groups. At Groups, you can create a group with colleagues. When a chat comes in to company, or a chat is started with you, you can assign it to this group of colleagues.

Step 5: At the last step, you have the option to start a chat with Floriday Messenger users, but also to invite users that have not yet been activated. When a user is activated, the Floriday Messenger logo is coloured green. When a user is not yet activated, the logo is coloured grey. You can also search for Floriday users here.

Step 6: finally, you'll see from which places in Floriday a chat can be started. When you click Finish, you've completed the activation flow. You now enter the Messenger screen. This is the place where your chats with growers gather, where chats directed to the company arrive and where you can view chats from colleagues.

As a buyer, a chat can be started from purchase orders, corrections, contracts, from a grower's Store, customer offers, purchase tips, mixed bundles, customer offers overview, from an article in the Explorer at 'Explore' and timeline messages.

Purchase orders, Correction, Contract, Offers overview, Article at 'Explore': in these sections, click on the three dots to the right of the line. Here is the option 'Start chat'. When you click this, the Messenger screen opens.

Grower's shop, Customer offer and Purchase tip: when you open a grower's shop, customer offer or a purchase tip via Purchasing > Purchase directly, the 'Start chat' button is displayed to the right. When you click this, the Messenger screen opens.

Please note!

We are now in the first stage of Floriday Messenger. If a grower has not yet activated Floriday Messenger, you will not see the 'Start chat' option with these growers or it will be greyed out.

Growers can start a chat from their sales orders, corrections, contracts and from an supply request.

When a chat arrives at Organization, it can be assigned to the right coworker or user group (how to make an user group is described at User groups). To do this, you need to click on Assign chat. The list of user groups and coworkers who have made their profile data public will then appear. You click to who you'd want so assign the chat to and select Confirm.

When the conversation is finished, a chat can also be closed by clicking Close chat. These chats are collected in the left bar at Closed chats. When you click this, the closed chats will appear. Is a chat closed, but you would like to reopen it. Click on the chat and choose Reopen chat.

You have the option to set a introduction message. This message is displayed when a new conversation is started on a topic.

In User groups, you can create a group with coworkers. When a chat arrives at organization, or a chat is started with you, you can assign it to this group of coworkers.

Here you can turn on or off various e-mail or push notifications regarding the chats that come in. When you enable push notifications, make sure you also give the browser permission to do so.

We are currently still developing push notifications for Apple devices.

You can also add Floriday Messenger as a button on your home screen. You do this by going to Messenger.floriday.io on your phone via Safari. Then click the 'share' button at the bottom of the bar.

The following screen will appear. Then click Add to home screen. You can give it a title and press Add. Floriday Messenger has now been added to your home screen.