When an order is placed, it appears in Floriday as a purchase order, and the grower can process it. It's possible, of course, that an order is no longer correct and needs to be corrected. This can be done in Floriday via a correction request. When you, as a buyer, submit a correction or cancellation request, the grower must approve (or reject) it. After approval, the correction or cancellation is processed automatically.
When a grower submits a correction or cancellation to your order, you, as the buyer, must also approve it. Additional options for automatic approval of corrections are available in the trade settings.
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Trading settings: set whether you automatically want to approve corrections
Using the trade settings, you can specify whether corrections from (specific) growers are automatically approved. You can configure this for:
Corrections requested by growers on orders created by the grower themselves.
Corrections requested by growers on orders placed by you as a buyer on supply.
The Administrator (main user) within the company can manage these trade settings for the entire organization.
Open Match & Connect > Network in the left menu and then go to the Trade Settings tab.
You will now see an overview of all trade settings and features. For each feature, there is a slider that allows you to activate or deactivate the feature for all growers.
Set whether or not you want to approve corrections by turning the slider at the front on or off.
Exceptions to this setting: supplier-specific settings
It is also possible to make an exception for specific growers, for this you use supplier specific settings.
For example, you can disable the trade setting for automatically accepting corrections, but enable it for a few specific growers. This means corrections will always need to be approved by someone within your company, except for corrections submitted by the selected growers.
Select the supplier specific settings button behind the trade settings. You will now see at a screen where you can add (or remove) growers. To do this, press the Edit organizations button.
Use the search bar to find the desired grower, select them and click the Confirm button.
You will then see an overview of all selected growers for which you have created a supplier-specific setting. Is there a grower among them for whom the exception does not apply? Then you can still adjust this by setting the green slider to inactive or by removing the grower from the list by clicking on the three dots behind the buyer and removing it. When you are done, press Save.
Notifications regarding corrections
You can receive notifications for correction requests, approvals, and/or rejections via Settings > Notifications.
You can receive notifications directly within the platform via notifications, email, or push notification. This way, you'll always stay informed about the status of your purchase orders and corrections or cancellations.
